Support

Absolutely, members are encouraged to save their corporate discount code in their member profile to receive automatic savings on every eligible reservation.

Valet

• Credit cards
• Debit
• Cash

Express A and Express B

• Credit cards and debit only. No cash.

Park’N Fly App

• Park’N Fly’s mobile app accepts all major credit cards.

Valet

• Credit cards
• Debit
• Cash

Self Park

• Credit cards and debit only. No cash.

Park’N Fly App

• Park’N Fly’s mobile app accepts all major credit cards.

Valet

• Credit cards
• Debit
• Cash

Park’N Fly App

• Park’N Fly’s mobile app accepts all major credit cards.

Valet

• Credit cards
• Debit
• Cash

Self Park and Economy

• Credit cards and debit only. No cash.

Park’N Fly App

• Park’N Fly’s mobile app accepts all major credit cards.

We accept Visa, Mastercard, Amex, debit and cash.

Park’N Fly App

• Park’N Fly’s mobile app accepts all major credit cards.

Discounts or credits cannot be applied after you have checked out of the facility. The CAA card or discount code needs to be presented or swiped at the time of check out to obtain the associated discount.

To apply a discount code, you must provide the code when you are making your reservation. Enter your discount code oin the ‘optional field’ when you are entering your date and time of drop off and pick up.

To apply a discount code or CAA discount to your website reservation, you must provide the code or CAA Card number when you are making your reservation. Enter your discount code or CAA Card number in the ‘optional field’ when you are entering your date and time of drop off and pick up. CAA Member numbers can also be added when making a reservation using the Park’N Fly mobile app. To obtain your CAA discount, enter your CAA Member number in the ‘CAA discount field’ when you are making your reservation in the Park’N Fly app.

Discounts or credits cannot be applied after you have checked out of the facility. The CAA card or discount code needs to be presented or swiped at the time of check out to obtain the associated discount.

Discounts or credits cannot be applied after you have checked out of the facility. The CAA card or discount code needs to be presented or swiped at the time of check out to obtain the associated discount.

Discounts or credits cannot be applied after you have checked out of the facility. The CAA card or discount code needs to be presented or swiped at the time of check out to obtain the associated discount.

Discounts or credits cannot be applied after you have checked out of the facility. The CAA card or discount code needs to be presented or swiped at the time of check out to obtain the associated discount.

Discounts or credits cannot be applied after you have checked out of the facility. The CAA card or discount code needs to be presented or swiped at the time of check out to obtain the associated discount.

Discounts or credits cannot be applied after you have checked out of the facility. The CAA card or discount code needs to be presented or swiped at the time of check out to obtain the associated discount.

Yes, we do. We also offer discounts for CAA cardholders, and AAA cardholders for those outside of the province, and from the United States.

Yes, we do. We also offer discounts for CAA cardholders, and AAA cardholders for those outside of the province, and from the United States.

You don’t need a discount code to take advantage of the latest Park’N Fly promotions. Simply visit our homepage, and enter the information required to obtain the latest available discounts.

You can still save on your next parking stay without a discount code. Simply enter your travel dates on the home page and you will receive our special discounted web rates. Your reservation confirmation confirms the rate and associated savings.

You can only use one discount against each stay (transaction) with us.

For all questions about corporate discounts, contact our corporate sales support team at corporatesales@parknfly.ca

When reading your receipt remember that one day is considered 24 hours and that a week is considered seven consecutive 24-hour periods. If you’ve used a voucher or discount, you will see the regular rate followed by the “Coupon Discount” which shows your savings. For example, if you stay with Park’N Fly for eight days and have a voucher, you will see one standard weekly rate and one standard daily rate followed by the discount.

You can pay for your stay once you have returned from your trip. If you are paying by credit card, our Self Park lots (Self Park, Economy or Express A or B), are equipped with Self Serve paystations at the exits. Simply scan your ticket or reservation, pay the balance, and be on your way. For Valet location, simply proceed to the automated pay station at the Valet facility, scan your ticket or reservation, pay the balance and be on your way.

Park’N Fly app users can save their payment information at the time of reservation allowing for a safe, touchless scanning into and out of the parking lot. Payment details are saved for one transaction only and credit card will only be charged at the time of vehicle pick up.

You can pay for your stay once you have returned from your trip. If you are paying by credit card, our Self Park lots (Self Park, Economy or Express A or B), are equipped with Self Serve paystations at the exits. Simply scan your ticket or reservation, pay the balance, and be on your way. For Valet location, simply proceed to the automated pay station at the Valet facility, scan your ticket or reservation, pay the balance and be on your way.

You can pay for your stay once you have returned from your trip. If you are paying by credit card, our Self Park lots (Self Park, Economy or Express A or B), are equipped with Self Serve paystations at the exits. Simply scan your ticket or reservation, pay the balance, and be on your way. For Valet location, simply proceed to the automated pay station at the Valet facility, scan your ticket or reservation, pay the balance and be on your way.

Park’N Fly app users can save their payment information at the time of reservation allowing for a safe, touchless scanning into and out of the parking lot. Payment details are saved for one transaction only and credit card will only be charged at the time of vehicle pick up.

You can pay for your stay once you have returned from your trip. If you are paying by credit card, our Self Park lots (Self Park, Economy or Express A or B), are equipped with Self Serve paystations at the exits. Simply scan your ticket or reservation, pay the balance, and be on your way. For Valet location, simply proceed to the automated pay station at the Valet facility, scan your ticket or reservation, pay the balance and be on your way.

Park’N Fly app users can save their payment information at the time of reservation allowing for a safe, touchless scanning into and out of the parking lot. Payment details are saved for one transaction only and credit card will only be charged at the time of vehicle pick up.

You can pay for your stay once you have returned from your trip. If you are paying by credit card, our Self Park lots (Self Park, Economy or Express A or B), are equipped with Self Serve paystations at the exits. Simply scan your ticket or reservation, pay the balance, and be on your way. For Valet location, simply proceed to the automated pay station at the Valet facility, scan your ticket or reservation, pay the balance and be on your way.

Park’N Fly app users can save their payment information at the time of reservation allowing for a safe, touchless scanning into and out of the parking lot. Payment details are saved for one transaction only and credit card will only be charged at the time of vehicle pick up.

Yes, all our prices are shown in Canadian dollars.

The exchange rate on U.S. currency is based on the Bank of Canada’s posted exchange rate and may fluctuate.

Yes, we do. There is a charge of $1.96 on each stay with us that helps offset the fuel costs of our shuttle buses.

The Park’N Fly shuttles operate 24/7, taking you from the lot and dropping you off curbside at the terminal. The shuttles are also available to take you back to your parking lot as well. See our individual location pages for more detailed shuttle schedules.

The average time to get to the airport is between 5 to 10 minutes for Valet.

The average time to get to the airport is between 10 to 15 minutes for Self Park.

The average time to get to the airport is between 5 to 8 minutes for Self Park.

In general, we recommend arriving at our lot 30 to 45 minutes before the recommended check-in time for your flight. Please see your nearest location for more details.

For your convenience, the Park’N Fly shuttle operates 24 hours a day, seven days a week, and will come by the lot every 8 minutes, or less. Please wait at your vehicle to be picked up.

Our shuttle service runs approximately every 8-15 minutes for Valet and 15-20 minutes for Self Park, depending on the lot. However, we ask all customers to allow 45 minutes to park and get the terminal at the time recommended by your airline. Please see your Park’N Fly location page for more information on shuttle schedules.

Our shuttle service runs every 5-10 minutes. However, we ask all customers to allow 45 minutes to park and get the terminal at the time recommended by your airline.

We are here to help get you to the terminal quickly! Upon entering the lot, simply proceed to the designated parking area. Park and secure your vehicle, and a shuttle will pick you up at your vehicle and drop you off curbside at the terminal. If you have any questions please see the attendant at the location or shuttle bus driver. See location details on our home page for further details.

We are here to help get you to the terminal quickly! See location details on the home page for details on what to do when you arrive and where to pick up the shuttle.

Electric vehicles have an optimal charge range of 20-80%, operating and storing with any less than 20% can degrade battery life significantly and possibly result in an inoperable vehicle on pickup.

Currently, we do not have public charging stations for customer use. Electric vehicle charging is available for a fee at participating Park’N Fly Valet locations. To request this service on your next valet stay, please ensure you request it when making your reservation or dropping off your vehicle.

Electric vehicle charging is available only at our valet locations. To request this service on your next valet your stay, please ensure you request it when making your reservation or dropping off your vehicle.

Your electric vehicle will be charged up to 80% up to 36 hours before your scheduled return. Maximum charge will be dependent on vehicle settings. Please note that external factors, such as weather conditions or high demand, may affect the timeframe the charge is completed.

The flat-rate handling fee covers the costs associated with charging your electric vehicle. This ensures our team can continue delivering the high-quality service our valued Park’N Fly customers expect.

Self Park B is the newest addition to Park’N Fly Toronto’s suite of airport parking options. While the facility offers the same service and experience as the Self Park lot, Self Park B features new hardware, gates and asphalt. The addition of the Self Park B facility expands the available capacity by offering more parking spots to travellers departing from Toronto Pearson International Airport.

To ensure that you can always find the perfect parking spot regardless of when your flight leaves, Park’N Fly is open 24 hours a day, 365 days a year. Our shuttle times remain consistent regardless of whether you’re travelling during the day, at night, on weekdays, weekends, or holidays.

Park’N Fly offers a variety of different parking services depending on your needs. To view the latest rates, simply enter the information required on the home page and click ‘view rates’ to secure the discounted rate you’ll need to make a reservation.

View the Park’N Fly location and direction section for maps and directions.

To ensure that you can always find the perfect parking spot regardless of when your flight leaves, Park’N Fly is open 24 hours a day, 365 days a year. Our shuttle times remain consistent regardless of whether you’re travelling during the day, at night, on weekdays, weekends, or holidays.

Valet offers you a higher level of service. When you arrive at the entrance, the gates open when your vehicle approaches. Proceed inside the Valet building Leave your car inside in one of the lanes in the designated arrival area. Proceed with your luggage and have your license plate number handy so that you can be checked in.

For Park’N Fly app users, scan your reservation at the kiosk and complete the drop-off process for your reservation in the app and proceed to the next step below

For non Park’N Fly app users: Enter the building with your luggage and have your license plate number handy along with your return flight information so that you can be checked in.

Proceed to the shuttle bus which will take you to the airport while a valet attendant parks your vehicle. Upon your return, you can catch a shuttle on the arrivals level in the designated area. Payment is made at the counter in the Valet building or directly on the Park’N Fly app with your reservation.  Your car will be ready for your return inside the building.

To exit the facility, scan your reservation and exit the lot. If you saved your payment information when you made your reservation using the mobile app, payment will be processed at this time and you will receive an email receipt.

The Valet building is heated in the winter and air-conditioned in the summer. Washrooms and cold beverage dispensers are available on-site.

Valet offers you a higher level of service. When you arrive at the entrance, the gates open when your vehicle approaches. Leave your car in one of the lanes in the designated drop off areas.

For Park’N Fly app users, scan your reservation at the kiosk and complete the drop-off process for your reservation in the app and proceed to the next step below

For non Park’N Fly app users: Enter the building with your luggage and have your license plate number handy along with your return flight information so that you can be checked in.

Proceed to the shuttle bus which will take you to the airport while a valet attendant parks your vehicle. Upon your return, you can catch a shuttle on the arrivals level in the designated area. Payment is made at the counter in the Valet building or directly on the Park’N Fly app with your reservation. Your car will have been cleared of snow, if necessary, and will be parked in our pick-up area close to our building.

To exit the facility, scan your reservation and exit the lot. If you saved your payment information when you made your reservation using the mobile app, payment will be processed at this time and you will receive an email receipt.

The Valet building is heated in the winter and air-conditioned in the summer. Washrooms are available on-site.

Each Park’N Fly location has slightly different parking options depending on the needs of that location. In Vancouver, we are pleased to offer a full-service Valet experience.

Simply enter the lot and the attendant will tell you where to park and where you can catch the shuttle bus for a ride to the terminal. When your return flight arrives, you can catch the shuttle bus in the appointed spot outside the arrivals area. The shuttle bus will drop you off at your car, and you can pay at the paystation on your way out.

Simply enter the lot and proceed to the designated area that’s available to park. Proceed to the bus shelters where a shuttle bus will pick you up and drop you off at the terminal. When your return flight arrives, you can catch the shuttle bus in the appointed spot outside the arrivals area. The shuttle bus will drop you off at the bus shelter close to your parked vehicle. You can pay at the paystation on your way out.

Park’N Fly App Users

For Park’N Fly app users, scan your reservation at the entry gate and proceed to the bus shelters where a shuttle bus will pick you up and drop you off at the terminal. When you return and have collected your luggage at the airport, start the pick-up process in the mobile app by selecting ‘Pick Up’ in your reservation. Then you can catch the shuttle bus in the appointed spot outside the arrivals area. The shuttle bus will drop you off at the bus shelter close to your parked vehicle. To exit the facility, scan your reservation and exit the lot. If you saved your payment information when you made your reservation using the mobile app, payment will be processed at this time and you will receive an email receipt.

At the Self-Park location, you park and keep the keys. Our shuttle bus will pick you up at your vehicle and bring you to the terminal. Upon your return, simply take the shuttle back to your vehicle and pay at the paystation on your way out.

Park’N Fly App Users

For Park’N Fly app users, scan your reservation at the entry gate and our shuttle bus will pick you up at your vehicle and bring you to the terminal. When you return and have collected your luggage at the airport, start the pick-up process in the mobile app by selecting ‘Pick Up’ in your reservation. Then you can catch the shuttle bus in the appointed spot outside the arrivals area. The shuttle bus will drop you off at your parked vehicle. To exit the facility, scan your reservation and exit the lot. If you saved your payment information when you made your reservation using the mobile app, payment will be processed at this time and you will receive an email receipt.

We make it easy and quick to return to your parking spot. Follow the instructions provided on the lot locator you received when dropping off your vehicle. If you have any further questions, simply ask our customer care agents or bus drivers who will be there to assist you with any questions. Alternatively, visit the location details pages for detailed instructions on what to do when you return and where to pick up the shuttle.

If you have a mobile reservation, please start the pick-up process directly through the Park’N Fly app

With Valet, we do the parking and you do the flying! It’s easy and affordable. When you arrive at our valet facility, simply leave the keys in your vehicle, check-in and hop on the shuttle for a short, comfortable ride to the terminal. Self-Park is an even more economical way to start your journey. Simply park your vehicle in our secure lot and our shuttle bus will drop you off curbside at the terminal, 24/7.

With Valet, you simply pull-up, check-in and catch a ride to the terminal in our shuttle bus. When you return from your trip, call to let us know you have landed and we will have your car waiting for you when you get back.

Your vehicle will be parked at the indoor Valet facility. During peak periods, your vehicle may be temporarily moved to one of our outdoor parking spots located in our secured, gated and monitored facility. Of course, we still guarantee that your car will be warm, clean of snow, and parked inside our warm facility for your pick up.

Absolutely! Not only are all our lots secured, but they are also monitored, well lit, and fenced in compounds.

All our lots are outdoor, uncovered lots.

We accommodate standard-sized vehicles and light- to medium-duty pickup trucks. We are not able to accommodate over-sized vehicles, trailers, campers or motor homes.

We are happy to accommodate over-sized vehicles, trucks and RVs. Just let us know in advance when you will be staying so that we can make arrangements.

Yes, we have a plug-in service that will cycle every 30 minutes when the temperature is below -6c. Don’t forget to bring your own power cord!

Yes, we do. Please request this service at time of check in, and your electric vehicle will be charged for pick up.

Yes, we do. There are a number of charging stations. Please request this service at time of check in, and your electric vehicle will be charged for pick up.

No, we do not offer charging stations for electric and hybrid vehicles.

Yes, our office is staffed 24 hours a day, so there’s always someone to help when you need it.

Yes, you can. All pets must be kept in their crates, except for service dogs.

No, child seats are not needed for the shuttle ride.

Yes, child seats are welcome on the shuttle.

Parking services for persons with disabilities will be provided through our self park location. The AODA service allows us to transport customers who require mobility devices to be taken to the airport in their own vehicle. Please request this service when checking in at our location.

Parking services for persons with disabilities will be provided through our valet location at 5815 Airport Road. Customers who wish to park at Economy or Self Park that require AODA service will be upgraded to Valet at no extra charge. The AODA service allows us to transport customers who require mobility devices to be taken to the airport in their own vehicle. Please request this service when checking in at our Valet location. All self-park locations and web site communications have signs and/or other wording to direct persons with disabilities to the Valet location.

Keys are kept safely in our valet office once your vehicle has been parked.

Take Hwy 99 and follow all signs that say Vancouver International Airport. Exit at SW Marine Drive and cross over the Arthur Laing Bridge. Take a left on Templeton St, and a right on Miller Road, and you’re there!

Customers who choose Park’N Fly’s Valet service have the option of requesting additional services including oil changes, wash and detailing services. Order these services when checking in and come home to a shiny, happy vehicle! We also offer electric charging stations at our Valet locations.

We recommend that you give yourself 30 to 45 minutes to check-in at Park’N Fly and get to the airport before the airline’s suggested check-in time. Keep in mind traffic and weather can also affect the amount of time required. Please plan ahead and give yourself sufficient time.

There are a number of hotels that our shuttle busses accommodate. For information on hotel drop off locations, please contact our facility directly.

Yes, we go to the Perimeter Air Hanger when necessary. Be sure to leave yourself extra time, as this is the last stop made after Valet and Self-Park customers are taken to and from the main airport terminal.

The Park’N Fly experience is driven by our “Park Happy” promise. We are committed to a fast, easy and delightful experience, from choosing your stay to checking out.

As Canada’s largest off-airport parking provider, we have been serving happy travellers for over 45 years. We operate in seven locations across Canada: Vancouver, Edmonton, Winnipeg, Toronto, Ottawa, Montreal, and Halifax. We are proud to offer unparalleled parking options including Valet and Self-Park locations, several rewards options (Park’N Fly Rewards, Aeroplan® points and CAA Dollars at selected locations), and a wide range of value-added services and features including recharging, exterior washes, interior detailing, and oil changes at selected locations.

Yes, we pick up at Terminals 1, 3, and 4, Shell 1 and 2, and North Cariboo.

No, we do not. In an effort to keep the travel time to a minimum, we only drop off at our lots.

Yes, you can be dropped off at a local hotel within a 3 km radius of the airport. Simply advise your shuttle driver when you are picked up, or upon return.

Yes, we accommodate motorcycles.

To learn about Park’N Fly’s privacy policy and terms of use, please visit the page below.

Terms of Use Privacy Policy

Self Park B is the newest addition to Park’N Fly Toronto’s suite of airport parking options. While the facility offers the same service and experience as the Self Park lot, Self Park B features new hardware, gates and asphalt. The addition of the Self Park B facility expands the available capacity by offering more parking spots to travellers departing from Toronto Pearson International Airport.

Park’N Fly offers a variety of different parking services depending on your needs. To view the latest rates, simply enter the information required on the home page and click ‘view rates’ to secure the discounted rate you’ll need to make a reservation.

To ensure that you have the latest version of the Park’N Fly app, use one of the links below to update. Updating your Park’N Fly app will allow you to have the latest features and fixes.

iOS

Android

When you add pre-payment details to your app booking, a preauthorized amount is held on your credit card until you have exited the lot, and your parking has been paid. The preauthorized amount will be removed from your credit card.  For some financial institutions, it could take up to 5 business days for the preauthorization to be removed.

If you are unable to access your app reservation at time of pick up, please ensure that you have your cellular data turned on, that airplane mode is off. You should also have a copy of your reservation confirmation in your email inbox, be sure to check your spam and junk folders to locate your barcode.

If you are encountering an issue validating your phone number and receiving your SMS verification code, please review the following:

– Check if your device is set to Do Not Disturb or Focus mode, and if it is, turn it off or add the Park’N Fly Canada app to the list of apps allowed to send notifications

– Turn off any anti-spam features in your device message settings and ensure Park’N Fly code 28849 is removed from the blocked list of verification code senders

– Ensure that you have the most recent version of the Park’N Fly app (you can check this in the Apple or Google Play store)

– Enter your 10-digit cell phone number without the country code (1) or any spaces or dashes. Enter your cell phone number in this format – 5555555555

– Please check that your mobile data plan supports receiving SMS messages and review your device settings enable receiving SMS message

– If you are currently outside of North America you will not be able to complete the verification process. Please try again when you return.

If you have completed the above steps, you have waited 10 minutes since requesting your code, you are still not receiving the SMS message, please email your cell phone number, along with the date and time of the last verification attempt to support@parknfly.ca so our team can check the logs and provide a status update.

If you are outside of Canada while attempting to verify your phone number to access the Park’N Fly app, you will be required to access SMS messages on your mobile device. Roaming charges may apply, please contact your carrier for rates and information. Alternatively, once back in Canada, you will be able to complete the verification process and access all of the features in the Park’N Fly app.

To help diagnose the issue, please confirm that your data is enabled on your mobile device.

If you are still encountering issues, please email support@parknfly.ca and include the information below:

• if this the first time you’ve downloaded the app
• what time/date did you try this validation
• cell phone number
• email address
• member name

Unfortunately, Wi-Fi is not available at Park’N Fly locations. Park’N Fly Rewards members will require access to cellular data to access the member account and reservation in the Park’N Fly app.

To cancel an existing reservation, sign in to your Park’N Fly Rewards account in the Park’N Fly app or online at www.parknfly.ca. Once signed in, navigate to the reservation on the home screen of the app or via the My Rewards section of your member profile. When you open the reservation, you will have the option to cancel. Once the cancellation has been confirmed, the Park’N Fly Rewards points that were redeemed for that stay will be automatically recredited to the member account.

A cell phone with access to cellular data is required to transact with Park’N Fly Rewards and take advantage of the benefits associated with each status level.

Customers without a cell phone are invited to reserve their next stay as a guest (non-Park’N Fly Rewards member) on the Park’N Fly website

If you are outside of Canada while attempting to verify your phone number to access the Park’N Fly app, you will be required to access SMS messages on your mobile device. Roaming charges may apply, please contact your carrier for rates and information. Alternatively, once back in Canada, you will be able to complete the verification process and access all of the features in the Park’N Fly app.

The Park’N Fly app is not available for Halifax customers.

CAA Member numbers can be added when making a reservation using the Park’N Fly mobile app. To obtain your CAA discount, ensure you are not logged in as a Park’N Fly Rewards member. As a guest user, enter your CAA Member number in the ‘CAA discount field’ when you are making your reservation in the Park’N Fly app.

Please direct any technical or PCI related inquiries to support@parknfly.ca

Once you’ve arrived at the location, scan your bar code at the entrance. Park your vehicle, bring your keys with you and board the shuttle bus for curbside drop off at the terminal.

When you return from your trip, click Pick Up once you have retrieved your luggage, and head over to the designated pickup area where the shuttle will bring you back to the self-park facility. Proceed to your vehicle and drive to the exit gate and scan your reservation to exit the lot. A copy of your receipt will be sent to you via email.

When dropping off your vehicle using the Park’N Fly app, there’s no need to check in at the counter. Upon entering the lot, simply scan the bar code at the self-serve kiosk, confirm the vehicle details and travel dates, and confirm. Leave your keys inside your vehicle and board the shuttle bus for curbside drop off at the terminal.

When you return from your trip click ‘Pick Up’ on your reservation, after you have retrieved your luggage, then head over to the designated pickup area where the shuttle will bring you back to the Valet building. Proceed to your waiting vehicle and proceed to the exit gate and scan your reservation to exit the lot. A copy of your receipt will be sent to you via email.

For questions regarding your Park’N Fly Rewards account, please email loyalty@parknfly.ca

For further questions about mobile app, contact support@parknfly.ca

Please contact support@parknfly.ca with the following information, and we will work on solving this issue for you.

1. The issue that you’re having today with the app
2. The make and model of your mobile device
3. Your mobile operating system and version
4. Whether you have downloaded the latest version of the app (the latest release was deployed on June 19, 2019)

Please contact support@parknfly.ca with the following information, and we will work on solving this issue for you.

1. The issue that you’re having today with the app
2. The make and model of your mobile device
3. Your mobile operating system and version
4. Whether you have downloaded the latest version of the app (the latest release was deployed on June 19, 2019)

In order to use the drop off/pick up function, make sure that location services on your phone is set to “always”.

When dropping off your vehicle using the mobile app, there’s no need to check-in at the counter. Upon entering the lot, simply click the green Drop Off button, review the drop off instructions, and confirm. Leave your keys inside your vehicle and board the shuttle bus for curbside drop off at the terminal.

When you return from your trip, click Pick Up, and head over to the designated pickup area where the shuttle will bring you back to the Valet building. Proceed to the building where you will scan your bar code on the mobile device at the automated pay stations. Proceed to follow the payment instructions.

Once you’ve arrived at the location, simply click the green Drop Off button, review the drop off instructions, and confirm. Park your vehicle, bring your keys with you, and board the shuttle bus for curbside drop off at the terminal. If the Drop Off button isn’t highlighted in green, either your location services haven’t been enabled, or you are not within the drop off radius of the lot.

When you return from your trip, click Pick Up, and head over to the designated pickup area where the shuttle will bring you back to the lot that you parked in. Proceed to the exit and insert the ticket you received at check in and when prompted for a discount scan the bar code on your mobile device, proceed to follow the prompts and pay using the automated pay station.

Unfortunately, Wi-Fi is not available at Park’N Fly locations. Park’N Fly Rewards members will require access to cellular data to access the member account and reservation in the Park’N Fly app.

To cancel an existing reservation, sign in to your Park’N Fly Rewards account in the Park’N Fly app or online at www.parknfly.ca. Once signed in, navigate to the reservation on the home screen of the app or via the My Rewards section of your member profile. When you open the reservation, you will have the option to cancel. Once the cancellation has been confirmed, the Park’N Fly Rewards points that were redeemed for that stay will be automatically recredited to the member account.

A cell phone with access to cellular data is required to transact with Park’N Fly Rewards and take advantage of the benefits associated with each status level.

Customers without a cell phone are invited to reserve their next stay as a guest (non-Park’N Fly Rewards member) on the Park’N Fly website

When you add pre-payment details to your app booking, a preauthorized amount is held on your credit card until you have exited the lot, and your parking has been paid. The preauthorized amount will be removed from your credit card.  For some financial institutions, it could take up to 5 business days for the preauthorization to be removed.

Like other travel loyalty programs, status is based on the number of completed stays.  Customers who have long-term stays can also take advantage of the instant savings available and can also earn valuable Aeroplan points on eligible stays.

Depending on your status level, there are a variety of rewards and perks available to Park’N Fly Rewards members.

• Green members – enjoy an instant 5% discount on the online rate with every reservation, plus save 25% on Plaza Premium airport lounge access
• Gold members access the same perks as Green members, plus they earn Park’N Fly Rewards points
• Platinum members earn even more Park’N Fly Rewards, plus they can save 30% on Plaza Premium lounge access

The 5% off the online rate will be applied automatically when you log in to your Park’N Fly Rewards account and make a reservation. If you have a  travel agent, corporate, or association discount, enter the valid code in the appropriate discount field when reserving. That discount will trump the 5% loyalty discount offering you additional savings.

Ensure you are logged in to your Park’N Fly Rewards member account and then enter your CAA membership number in the optional discount field on the website or in the CAA discount field in the app during the reservation process. You’ll receive the CAA discount (10% off the online reservation rate) instead of the standard Park’N Fly Rewards 5% loyalty discount and can also take advantage of the benefits and perks available in your status level.

There is no limit to the number of vehicles you can save in your Park’N Fly Rewards member profile.

The Park’N Fly Rewards program is an individual program. Each account holder may save the same vehicle details in their Park’N Fly Rewards profile and link that vehicle to their individual reservation.

The Park’N Fly Rewards program is an individual program. Each account holder may save the same vehicle details in their Park’N Fly Rewards profile and link that vehicle to their individual reservation.

Unfortunately, Park’N Fly Rewards points cannot be pooled with other members.

If your cell phone number has changed, you can change the cell number associated with your Park’N Fly Rewards account by logging into your profile at www.parknfly.ca). Once logged in, navigate to your profile, select edit profile, enter the new mobile number in the cell phone field, complete the validation process, and then click Update Profile. The new number will be the your new account number associated with the account.

No, accounts cannot be merged as they are considered individual accounts and are linked to one unique cell phone number.

For technical assistance relating to your Park’N Fly Rewards account, please email the details of the technical issue including screen shots of the error, device operating system (Apple or Android), and your loyalty account number to support@parknfly.ca.

Park’N Fly Rewards program expiration policy is compliant with provincial legislation. If there is no activity of a completed parking transaction in your account during the prior 12 month period, then all Reward Points in your account will expire.

Customers are eligible to receive missing points up to 60 days from the date of the transaction.  In order to receive a credit for missing Park’N Fly Rewards points, customers must submit a transactional receipt along with their Park’N Fly Rewards account number to loyalty@parknfly.ca.  Requests that are submitted 61 days or more after the date of transaction will not qualify for the missing points.

Applicable federal and provincial sales tax will be applied to free days redeemed from an eligible members Park’N Fly Rewards account. Taxes are calculated based off of the regular retail rate of the parking days.

Park’N Fly Rewards accounts activated prior to January 1, 2024, were required to transition to the new Park’N Fly Rewards program by December 31, 2024. Legacy accounts that were not successfully transitioned to the new program can no longer be accessed. Legacy accounts are no longer accessible, and members are encouraged to enroll in the new Park’N Fly Rewards program by visiting www.parknfly.ca.

Park’N Fly Rewards accounts activated prior to January 1, 2024, were required to transition to the new Park’N Fly Rewards program by December 31, 2024. Legacy accounts that were not successfully transitioned to the new program can no longer be accessed. Legacy accounts are no longer accessible, and members are encouraged to enroll in the new Park’N Fly Rewards program by visiting www.parknfly.ca.

A cell phone (smartphone) with access to cellular data and mobile apps is required to transact with Park’N Fly Rewards and take advantage of the benefits associated with each status level.

Customers without a cell phone are invited to reserve their next stay as a guest (non-Park’N Fly Rewards member) on the Park’N Fly website.

Scan your digital Park’N Fly Rewards member card which can be found in the Park’N Fly app at check-in. The rate charged for drive up stays (no reservation) will be the regular rack rate and will not qualify for the instant 5% member discount which is only available to Park’N Fly Rewards members with a reservation.

Your credit card information is only saved on your reservation. Your credit card information is not saved to your rewards profile. For your digital safety, we do not keep your credit card associated with you, and you will need to add your credit card information for each reservation.

Customers are eligible to receive missing points up to 6 months from the date of the transaction.  In order to receive a credit for missing Aeroplan points, customers must submit  a transactional receipt along with their Aeroplan account number to loyalty@parknfly.ca.  Requests that are submitted 6 months after the date of transaction will not qualify for the missing points.

Park’N Fly Rewards members are required to accept the terms and conditions of the program. Members who opt out of accepting the terms and conditions can reserve as a guest (non-Park’N Fly Rewards member) on the Park’N Fly app or website.

A member’s status is determined by the number of completed parking transactions in the prior calendar year.

Customers are eligible to receive missing points up to 6 months from the date of the transaction.  In order to receive a credit for missing Aeroplan points, customers must submit  a transactional receipt along with their Aeroplan account number to loyalty@parknfly.ca.  Requests that are submitted 6 months after the date of transaction will not qualify for the missing points.

Park’N Fly Rewards points standard expiration period of points is 12 months of account inactivity. If there is no activity of a completed parking transaction in your account during the prior 12 month period, then all Reward Points in your account will expire. See Section 12 of Park’N Fly Rewards Rules and Conditions to learn more.

Please send an email to loyalty@parknfly.ca, providing your Park’N Fly Rewards number, and our Rewards Program Leader will reinstate the points in your account.

Park’N Fly Rewards members enjoy immediate discounts when you make a reservation, plus eligible members redeem your Park’N Fly Rewards points for free parking days when you reserve in the Park’N Fly app or online at www.parknfly.ca.

Park’N Fly Rewards offers three status levels – Green, Gold, and Platinum – which will be determined based on the number of completed parking transactions through the Park’N Fly app in each calendar year (Jan-Dec) as follows:

• Green Status – 0-2 completed parking transactions
• Gold Status – 3-7  completed parking transactions
• Platinum Status – 8+ completed parking transactions

Park’N Fly app is required to access your Park’N Fly Rewards benefits and savings.

There’s no cost to join the Park’N Fly Rewards program, and it is easy to sign up.

Note: The Park’N Fly Rewards program and app are not available at our Halifax location.

The Park’N Fly Rewards program is not available at our Halifax location. Aeroplan points can be earned on eligible stays. Learn more at www.parknfly.ca/aeroplan.

Join the Park’N Fly Rewards program in a few easy steps on the Park’N Fly app or online at www.parknfly.ca/rewards. You’ll need to provide a valid cell phone number and complete a quick validation to enroll. There’s no cost to join the Park’N Fly Rewards program, and it is easy to sign up.

The amount of earned points/ FREE days is displayed on the home screen. If the points accumulated aren’t enough to cover your entire stay, you’ll be shown the amount that remains owing (paid at check out) once you’ve created your voucher.

Status equals more rewards! Become a Gold Member and on your third stay and start earning Park’N Fly Rewards points on each eligible stay redeemable for free parking days. Plus, take advantage of other valuable rewards such as Aeroplan® points, airport lounge discounts, and more.

Platinum Members earn even more rewards and savings with every Park’N Fly stay.  The more times you stay with Park’N Fly, the more rewards you can earn.

To edit your personal settings, open your profile in the drop-down menu and click Edit. To change your email address, you must log into your Park’N Fly rewards account at parknfly.ca. Click “My Account” then “Edit Profile”.

To view your status level and see how many points you have (depending on status level), simply log into your Park’N Fly Rewards account in the Park’N Fly app or online at www.parknfly.ca and choose “My Account”, then “Rewards Activity.”

The Park’N Fly Rewards program is free to join and is available to individuals who are of the age of majority in the province in which they reside. This program is an individual one; there are no family or group accounts. The Park’N Fly Rewards program is not available at our Halifax location.

Redeeming points on website:

1. Go to parknfly.ca
2. Sign in to your Park’N Fly Rewards account
3. Select your city, drop off and pick up dates
4. Select view rates
5. Select the type of parking you wish to use (depending on location there is Valet or Self Park)
6. Once you have chosen your parking, at the top of the page there is a plus sign. Select the number of free days to redeem (If available)
7. Select apply
8. Click on Reserve

You will be prompted to download the app, log in to retrieve your reservation

Redeeming points on app:

1. Open the Park’N Fly app
2. Sign in to your Park’N Fly Rewards account
3. Select New Reservation
4. Enter your drop off and pick up dates, select done
5. Select Reserve Now
6. Select the parking option/rate you wish to use
7. Select Reserve Now
8. Select the number of days to redeem (if available) and then select Apply
9. Complete reservation process and return to home screen

Earn valuable Aeroplan points at participating Park’N Fly locations* by adding your Aeroplan member number to your next Park’N Fly reservation or present your Aeroplan card at time of checkout.

• Earn 50 Aeroplan points for every qualifying stay at Park’N Fly self-park facilities in Edmonton, Winnipeg, Ottawa, Toronto, and Halifax.

*Montreal does not award Aeroplan points. Park’N Fly Rewards and app not available in Halifax. Conditions apply.

Earn valuable Aeroplan points at participating Park’N Fly locations* by adding your Aeroplan member number to your next Park’N Fly reservation or present your Aeroplan card at time of checkout.

• Earn 100 Aeroplan points for every stay at Park’N Fly valet facilities in Toronto, Winnipeg, and Vancouver.
• Earn 50 Aeroplan points for every qualifying stay at Park’N Fly self-park facilities in Edmonton, Winnipeg, Ottawa, Toronto, and Halifax.

Park’N Fly Rewards members earn more Aeroplan points. The more you stay the more you can earn! Earn even more valuable Aeroplan points by simply saving your Aeroplan member number in your Park’N Fly Rewards profile to automatically earn even more Aeroplan points in every eligible stay.

• Gold members with 3-7 parking stays in each calendar year will earn 150 Aeroplan points for every eligible valet stay, and for every eligible self park stay, Gold members earn 75 Aeroplan points
• Platinum members with 8 or more parking stays in each calendar year will earn 175 Aeroplan points for every eligible valet stay, and for every eligible self park stay, Platinum members earn 100 Aeroplan points.

*Montreal does not award Aeroplan points. Park’N Fly Rewards and app not available in Halifax. Aeroplan members who join the Park’N Fly Rewards program must have their Aeroplan number linked to their Park’N Fly Rewards profile to qualify to earn the base Aeroplan points or the incremental Aeroplan points. The number of points earned will be dependent on the current Park’N Fly Rewards status level.  Conditions apply.

Valet users proceed to the vehicle in the pick-up area once at the Park’N Fly location. Proceed to the exit gate and scan the reservation in the mobile app to exit the lot. A copy of your receipt will be sent to you via email.

Upon your return, you will pick up your waiting vehicle at Toronto’s dedicated Pick Up center located minutes from the terminal. Upon your return, proceed to the Express Checkout kiosk or see a customer service representative to complete your checkout. Proceed to your vehicle and proceed to the exit gate. Scan your reservation barcode to exit the lot.

You can certainly have someone else pick up your vehicle. To have someone else pick up your vehicle at one of our Valet locations, please inform one of our customer service representatives at the counter and they will provide you with further details. At our Self Park locations (Self Park, Economy, Express A or Express B), please ensure that the person picking up your vehicle has a set of your keys along with your reservation. You will also need to inform them where in the lot you have parked your vehicle. Once they have located your vehicle, they must proceed to the self serve to check out the station and scan your reservation, make the payment and exit.

Web Reservation User:

If you have parked in one of our Self Park locations (Self Park, Economy, Express A or Express B), please scan your reservation at the self-serve kiosk when checking out, to take advantage of the discounted reservation rate.

If you have parked in one of our Valet locations, you will need to scan the reservation at check out. To do this please proceed to the self-serve kiosk and scan the ticket that you received at drop off, when you are prompted for a discount code, please scan your reservation. This ensures you receive the discounted reservation rate.

App Reservation User:

Park’N Fly app users with payment details saved to a reservation: if the reservation was not scanned at the time of check-in, payment will not be automatically applied at check out. Proceed to a self-serve kiosk, scan your mobile app reservation, when prompted for the discount and proceed to provide payment details.

The shuttle pickup station is located near the arrivals area. See detailed instructions for your location.

No need to worry. If you are going to be later than expected, there is no need to call. On your return simply proceed to the shuttle pick up area and we’ll pick you up and drop you off at your car.

For reservations completed in the Park’N Fly app with payment information saved, charges will adjust automatically based on actual dates and times stayed.

We aim to have your vehicle ready and waiting when you arrive. You may experience delays picking up your vehicle if you don’t call and let us know that you have landed.

As we offer both short-term and long-term parking, vehicles that are being parked longer may be parked off-site to accommodate all our customers.

No need to worry. If you are going to be earlier or later than expected, there is no need to call. On your return, simply call once you’ve landed so we know when to have your vehicle ready in our designated pick-up area. There will be no need to change your reservation. The cost of your stay will be adjusted based on the actual time of check out.

For reservations completed in the Park’N Fly app with payment information saved, charges will adjust automatically based on actual dates and times stayed.

Because the arrival times of flights often change, we ask that you call once you’ve landed so we know when to have your vehicle ready in our designated pickup area.

Website reservations: We make it easy and quick to return to your parking spot. Follow the instructions provided on the lot locator you received when dropping off your vehicle. If you have any further questions, simply ask our customer care agents or bus drivers who will be there to assist you with any questions. Alternatively, visit the location details pages for detailed instructions on what to do when you return and where to pick up the shuttle.

Park’N Fly app reservations: Proceed to your vehicle once at the Park’N Fly location, then proceed to the exit gate and scan your reservation to exit the lot. A copy of your receipt will be sent to you via email.

There is no fee for cancelling your reservation. If you have saved your Credit card information on your reservation, it will not be charged if you cancel the reservation.

If you cancel your reservation your credit card will not be charged.

If you have saved your credit card information on your Park’N Fly app reservation, you will be charged for parking during the pick-up vehicle process. Before you are credit card is charged you will be asked to confirm the charges and the credit card information.

When reserving online, you will be required to complete the mandatory fields in the reservation form including first name and last name, along with either a mobile phone number or valid email address. If you choose to provide a mobile phone number, you will be required to validate the number by entering the code that will be sent to the phone number via sms.

When making a reservation on the Park’N Fly website, you can choose to provide your mobile phone number or email address.  Once your reservation is confirmed, your reservation confirmation will be sent to the method of communication that you selected when making your reservation (email or sms).  In case you forgot or misplaced your reservation confirmation, your mobile phone number or email address will be your access to your reservation during your stay.

For website reservations, we are not able to take prepayment at this time. You can complete your payment at check out.

Park’N Fly app users can save their payment information at the time of reservation or anytime before picking up your vehicle allowing for safe, touchless scanning into and out of the facility delivering a faster more dynamic experience. Payment details are saved for one transaction only and the credit card will only be charged at the time of vehicle pick up.

Guest reservations:

• Website reservations made as a guest can be accessed by clicking on the reservation link you received via email or text.
• App reservations made as a guest can only be retrieved in the Park’N Fly app

App reservations:

• Reservations made either on the Park’N Fly website or mobile app can be retrieved once signed into your Park’N Fly Rewards account. For app users, reservations made by Park’N Fly Rewards members can be found on the home screen. For web users, retrieve open reservations by logging in to your Park’N Fly Rewards account and navigating to the Reservations section of your profile. Reservations can also be accessed by clicking on the reservation link you received via email or text.

Park’N Fly app is not available for Halifax customers.

Once a reservation has been completed, you will not be able to make any changes to it. If your date of travel is within 24 hours of the original date, please just proceed with your parking stay and scan your reservation at drop off and pick up. The discount from the reservation will be applied and the price of your parking stay will automatically adjust based on the actual time of drop off and pick up. If the dates vary beyond 24 hours, simply make a new reservation and discard the existing one.

If you’re parking at one of our Self Park Locations please just scan your reservation at check-in and proceed to park your vehicle.  When you are picking up your vehicle scan your reservation at the self-serve kiosk, make your payment selection and proceed to exit.

Park’N Fly app is not available for Halifax customers.

If you are dropping off your vehicle at a Valet location, please proceed to a self-serve kiosk and scan your reservation, confirm your reservation details, and proceed to the shuttle pick-up zone for airport drop off. When you are picking up your vehicle, please proceed to the self-serve kiosk and scan your reservation, make your payment selection, and proceed to exit.

If you’re parking at one of our Self Park Locations (Self Park, Economy or Express A or B), please just scan your reservation at check-in and proceed to park your vehicle.  When you are picking up your vehicle scan your reservation at the self-serve kiosk, make your payment selection and proceed to exit.

Park’N Fly app reservations:

For Park’N Fly app users, scan your Valet reservation at the kiosk and complete the drop off process for your reservation in the app and proceed to the next step below.

Proceed to the shuttle bus which will take you to the airport while a valet attendant parks your vehicle. Upon your return, you can catch a shuttle on the arrivals level in the designated area. Payment is made at the counter in the Valet building or directly on the Park’N Fly app with your reservation. Your car will have been cleared of snow, if necessary, and will be parked in our pick-up area close to our building.

To exit the facility, scan your reservation at the exit gates and exit the lot. If you saved your payment information when you made your reservation using the mobile app, payment will be processed at this time and you will receive an email receipt.

Self-park users can simply scan their reservation at the entry gate and proceed to the bus shelters where a shuttle bus will pick you up and drop you off at the terminal. When you return and have collected your luggage at the airport, start the pick-up process in the Park’N Fly app by selecting Pick Up in your reservation. Then you can catch the shuttle bus in the appointed spot outside the arrivals area. The shuttle bus will drop you off at the bus shelter close to your parked vehicle. To exit the facility, scan your reservation and exit the lot. If you saved your payment information when you made your reservation using the Park’N Fly app, payment will be processed at this time and you will receive an email receipt.

Guest User: 

All guest reservations made on the Park’N Fly website can now be canceled on the Park’N Fly website by accessing the open reservation via the email link, or by opening the reservation immediately after the reservation has been confirmed, and then clicking the green Cancel button at the bottom of the reservation

Loyalty Members:

Reservations made by loyalty members on the app or website can now be retrieved and/or canceled on the Park’N Fly website by accessing the open reservation via the email or sms link, or by simply logging in to the Park’N Fly Rewards account profile and navigating to “reservations” to select a current reservation and then clicking the green Cancel button at the bottom of the reservation.

A reservation is not mandatory, but we recommend that you make a parking reservation online as you will lock in your rate and help fast track your drop off process. Visit the home page, select your travel dates and times, and click on “view rates’ to complete your reservation. Please note, some lots may not be accepting reservations.

A reservation is not mandatory, but we recommend that you make a parking reservation online as you will lock in your rate and help fast track your drop off process. Visit the home page, select your travel dates and times, and click on “view rates’ to complete your reservation. Please note, some lots may not be accepting reservations.

A reservation is not mandatory, but we recommend that you make a parking reservation online as you will lock in your rate and help fast track your drop off process. Visit the home page, select your travel dates and times, and click on “view rates’ to complete your reservation. Please note, some lots may not be accepting reservations.

Once you create a reservation you will not be able to change the discount. The reservation locks in your discount and estimated charges.

The Parking tax is a Provincial Government Tax from Translink. Visit Translink for more information.

We accept all major credit cards, debit cards, and cash. Please contact the location directly if you have additional questions.

Park’N Fly’s app accepts all major credit cards.

We accept all major credit cards, debit cards, and cash. Note: Cash payments only available at our Valet locations. Please contact the location directly if you have additional questions.

Automated paystations (also known as Self Serve stations) offer a quick and easy way to pay for your parking before you exit. Simply scan your reservation, pay the balance and you’ll be on your way. In our Valet lots, the paystation is located in the lobby area. In our Self Park lots (Self Park, Economy or Express A or B), automated paystations are located at the exit gates.

Automated paystations (also known as Self Serve stations) offer a quick and easy way to pay for your parking before you exit. Simply scan your reservation, pay the balance and you’ll be on your way. In our Valet lot, the paystation is located in the payment centre. In our Self Park lot, automated paystations are located at the exit gates.

Automated paystations (also known as Self Serve stations) offer a quick and easy way to pay for your parking before you exit. Simply scan your reservation, pay the balance and you’ll be on your way. In our Valet lots, the paystation is located in the lobby area. In our Self Park lots (Self Park, Economy or Express A or B), automated paystations are located at the exit gates.

Automated paystations (also known as Self Serve stations) offer a quick and easy way to pay for your parking before you exit. Simply scan your reservation, pay the balance and you’ll be on your way. In our Valet lots, the paystation is located in the lobby area. In our Self Park lots (Self Park, Economy or Express A or B), automated paystations are located at the exit gates.

Automated paystations (also known as Self Serve stations) offer a quick and easy way to pay for your parking before you exit. Simply scan your reservation, pay the balance and you’ll be on your way. In our Valet lots, the paystation is located in the lobby area. In our Self Park lots (Self Park, Economy or Express A or B), automated paystations are located at the exit gates.

The escalating cost of fuel has created challenges for our business. To maintain our current service levels, a minor fuel surcharge has been added. This minor fuel surcharge became effective August 12, 2011 and appears as a separate charge on your receipt. Note: Our Halifax location does not have a fuel surcharge.