Welcome to Park'N Fly's Travel Agent Hub

How can I reserve my clients’ stay?
There are 3 ways to create a reservation for your client using your discount code:

1. You can reserve your clients’ stay through the agent portal. Watch our tutorial “How to create a reservation”.
2. You can also provide your unique e-coupon to your clients, and they can manually input the code into the “Discount Code” field during the reservation process.
3. Share your personalized link that automatically adds your discount code to your client’s reservation.

Who do I contact if I have questions about Park’N Fly’s Travel Agent Partnership Program?
If you need any assistance regarding the Travel Agent Partnership Program, please contact our dedicated support team at [email protected]

How can I sign up for the Travel Agent Partnership Program as a travel agent and begin making reservations through the travel agent portal?
You will need to complete the one-time travel agent registration process. Before you start, you will need to have your agency referral ID and agency Web Code. Click here to find a step-by-step guide on how to register on the travel agent portal as an agent.

How can I sign up my travel agency for Park’N Fly’s Travel Agent Partnership Program?
If you would like to register your travel agency to the Park’N Fly’s Travel Agent Partnership Program, click here to find a step-by-step guide.

Can I sign up for the travel agency program if my agency is not registered?
No, you will need your agency’s Referral ID and Web Code to complete your agent profile. If you are missing your these, please contact your administration, or contact us a [email protected] .

If I need a new copy of my agency’s unique e-coupon, who do I contact?
Please contact [email protected] if you require any assistance with your e-coupon.

When will I receive my customized e-coupon?
Park’N Fly will send you a digital e-coupon with your agency name and discount code twice a year, in the spring and fall. You will receive email communications through Park’N Fly’s TA Times e-newsletter.

If my client is a Park’N Fly Rewards member, can I still book their stay?
In this instance, the Rewards member needs to make the reservation directly. Please provide them with your agency’s Discount Code to enter at the time of reservation.

What are the blackout dates for travel agent reservations?
Depending on the location, there may be blackouts around Christmas, New Years and March Break. We will advise if applicable through the TA Times in the months leading up to those peak periods.

How do I amend details or close an account?
If your agency is moving, closing, changing consortia etc., please let us know via email at [email protected]

Can free day vouchers validity be extended?
Earned Free Day Vouchers are valid for six months beyond the month of issue. They cannot be extended or allocated to an airport location other than the one earned at.

Are prepay options available at the facility?
For website reservations, we cannot take prepayment at this time. You can complete your payment at check out.

Park’N Fly app users can save their payment information at the time of reservation or any time before picking up their vehicle allowing for safe, touchless scanning into and out of the facility delivering a faster more dynamic experience. Payment details are saved for one transaction only and the credit card will only be charged at the time of vehicle pick up.

Can a report be provided to the agency showing what agents booked Park’N Fly using discount code?
Yes. We can report on reservations made through the TA Portal only. Reach out to your Park’N Fly sales representative and they will be able to provide you with up-to-date reports and insights.

How to apply free day vouchers at Park’N Fly lots?
At Valet: When picking up your vehicle, present the voucher(s) to the customer service attendant at time of payment or scan the voucher at the self serve kiosk.

At Self Park: When picking up your vehicle, scan each voucher at the self serve kiosk at time of payment.

Please note that a maximum of 8 days’ worth of vouchers can be applied against any ticket. Any balance owing thereafter is charged at the full Rack Rate. No additional discount can be applied. For this reason, we recommend providing Free Day Vouchers where they cover as much of the parking stay as possible to maximise savings.

How to cancel a reservation in the agent portal?
When you receive your reservation confirmation email, you can click on the link associated to the reservation and cancel from there. Likewise, if you entered your customer’s email address to also receive the confirmation directly from us, they could do the same.

Can multiple cars be on a reservation and discounts still apply?
You can use the discount code for multiple different reservations at the same time and receive the same savings. However, you can only add one vehicle per reservation.

Why am I receiving error message on web that I can’t secure my reservation?
Please contact our team at [email protected]